Customer Service Advisor, Jobs, 42096

Customer Service Advisor - East Sussex

£10 per hour - Utilities - Recruitment
Ref: 42096 Date Posted: Tuesday 09 Nov 2021
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Customer Service Advisor

Pay: £10 per hour

Location: Lewes, East Sussex (BN8)

 

Are you a good communicator with experience in dealing with enquiries and complaints?

 

About the role:

  • Provide a polite and professional response to customer enquiries by telephone, email and letter. Where possible take ownership of outstanding queries through to resolution within agreed timescales and maintain a complete record of all customer contact onto agreed systems
  • Respond to customer complaints with the aim to resolve at first contact where possible. Where this is not possible, escalate as appropriate.
  • Undertake regular training to ensure that the information provided to customers is up to date and accurate.
  • Undertake general office support and administrative functions appropriate to the role.
  • Understand and contribute to the development and delivery of personal and team objectives, including implementing improvements in office procedures and ways of working.

 

About you:

  • High attention to detail
  • Contact centre and/or customer service experience
  • Strong communication skills, both verbal and written
  • Experience of CRM systems and Microsoft packages
  • Knowledge and experience of using SAP

 

If you are interested in this role please call Joshua Ferguson on 020 8655 4943 or email at j.ferguson@calco.co.uk

 

Ref: 41337 

 

 

 

calco

Melrose House, 42 Dingwall Road, Croydon, CR0 2NE

get in touch

020 8655 1600 (Fax: 020 8655 1588)
careers@calco.co.uk