Customer Care Representative - Leicestershire

Customer Care Representative

Start:06 Apr 2021 - Finish:06 Oct 2021

Leicester

£100 a day

An infrastructure solutions company that was founded over 100 years ago and is one of the oldest civil engineering companies in the UK is now needing a Customer Care Representative to join them.

Customer Care Representative role:

• Present a professional, personable, and reassuring face to the business
• Communicate directly with customers to inform, advise, and educate, and ensure that people are aware of the work the company carries out, how it might affect them and, where necessary, to take responsibility for supporting them
• Follow, complete and champion the CARE process (Cadent’s on-site communications process) at the start and end of each project, visiting all customer properties.
• Comply with the requirements of the CAREs Control Hub forms and ensure it is properly and honestly completed.
• Coach operatives on the CAREs process and Control Hub forms
• Actively support Cadent’s customer strategy and the local customer action plans.

Customer care representative General requirements:

• Experience in a customer service role.
• Conscientious with the tenacity and resolve to see things through.
• Organised and punctual.
• Articulate and good at explaining things.
• Thorough, with good record keeping.
• IT literate, including Microsoft Office – Intermediate Word, Excel, Outlook and internet/intranet capabilities.
• Strong oral and written communication skills.
• Knowledge / experience of working in the utilities industry is desirable.
• Full, valid UK driving licence.

So if you are an interested Customer Care Representative contact me on 020 8655 4953 or email me, Vincent Murie at v.murie@calco.co.uk